Subscriber FAQs

  1. As a subscriber, are there any discounts offered on eHawaii.gov services?
  2. Does the $75.00 fee cover all transaction fees for the year or are we still required to pay for each transaction we complete on eHawaii.gov?
  3. How do I use my subscriber account to make purchases?
  4. How will I be billed?
  5. How do I read my billing summary?
  6. How can I view my monthly invoice and billing summary?
  7. I no longer use my eHawaii.gov subscriber account and would like to close it. What process do I need to complete in order to close my account?
  8. How can I add more users to my account?
  9. How can I change my password?
  10. How may I find more details on a transaction I completed through eHawaii.gov?
  11. My account is set up to be paid automatically via credit card or ACH. Will I still receive an invoice in the mail?
  12. I believe there is a discrepancy on my invoice. How can I resolve this?
  13. Will my account automatically renew each year?
  14. Where can I view a list of all services available on eHawaii.gov?
  15. I need technical assistance using the website. Who may I contact?

  1. As a subscriber, are there any discounts offered on eHawaii.gov services?

  2. Does the $75.00 fee cover all transaction fees for the year or are we still required to pay for each transaction we complete on eHawaii.gov?

    The $75.00 annual fee provides you with: consolidated billing for up to 10 users on your account, access to the applications that require a subscriber account, and discounts on certain applications. All individual transactions for the services used will be billed to your subscriber account.

  3. How do I use my subscriber account to make purchases?

    Watch this instructional video or follow the steps below.

    1. Go to https://login.ehawaii.gov/lala/
    2. Under Support on the right side of the screen, click on Create Free Account.
    3. Complete your contact information. This information is used for official State business only and it will never be transferred to any third party. It will be used strictly to contact you regarding your online transactions.
    4. Once all necessary fields have been completed, select “Create an Account” at the bottom of the page.
    5. At the top of the page, click Log In.
    6. Enter the email and password for the account you just created.
    7. At the top of the page under My Account, choose Link Subscriber Account.
    8. Enter your subscriber username and password, then click the Link Subscriber Account button.
    9. Going forward, when using our services, you will log in using the email and password that you chose during this process. This is referred to as your “eHawaii.gov Account.”
    10. When you use our services, choose “Pay By Subscriber Account” on the check out screen.

    If you have used our services before and have already created your “eHawaii.gov Account,” please follow the instructions below.

    1. Go to https://login.ehawaii.gov/lala/ Log in using the email address and password that you chose when you previously used our services.
    2. At the top of the page under My Account, choose Link Subscriber Account. If you see “Unlink Your Subscriber Account” link instead, then you have already completed this process.
    3. Enter your subscriber username and password.
    4. You will continue to log in using the email and password that you chose originally. This is referred to as your “eHawaii.gov Account.”
    5. When you use our services, choose “Pay By Subscriber Account” on the check out screen.

  4. How will I be billed?

    As an eHawaii.gov subscriber, you may pay automatically via credit card or ACH from your checking account. Effective October 1, 2011, we will no longer accept Visa credit cards. Additionally, credit card billing option subscribers will see the addition of a 3% manual processing fee. Your payment via credit card or ACH will be automatically processed on the 10th of each month. You will not receive an invoice via postal mail, but you may request to receive your invoice via email.

    Or you may choose to submit manual monthly payments via paper check. Effective October 1, 2011, this option will incur an additional processing fee of 5% on your total balance due.

    You may also retrieve your invoice and/or billing summary at any time by logging in to the link below with your subscriber user name and password.

    https://cmbs-admin-hi.cdc.nicusa.com/hi/cust-admin/login.html

  5. How do I read my billing summary?

    The first section of the billing summary displays the customer number, customer name and billing address. The “Current Balance” displays the balance on the account during the chosen billing period. This does not reflect the payments received during that billing period. The “As of” balance indicates the balance on the account during the chosen billing period and does reflect payments received during the billing period.

    The second section of the billing summary displays the detail of each transaction during the chosen billing period. This includes the date of the transaction, subscriber user name of the purchaser, client memo, our internal transaction memo, quantity and cost. The “Transaction Memo” is used internally to look up more specific order details. The “Client Memo” may be utilized at the time of purchase to enter billing comments when you make certain purchases such as an annual filing renewal or a bulk data List. If no information is entered at the time of purchase, this field will match the “Transaction Memo” field.

    The third section displays any payments applied to the account during the billing period and the fourth section indicates credit or debit memos manually keyed against your account during the billing period.

    The final section summarizes the billing information and displays the total due. If you have any questions regarding the balance, please contact us at 808-695-4620 (toll free 1-866-448-0725) or email subscriber@ehawaii.gov.

  6. How can I view my monthly invoice and billing summary?

    • Go to https://cmbs-admin-hi.cdc.nicusa.com/hi/cust-admin/login.html
    • Log in using your subscriber user name (not your email address) and password.
    • Click on the “Reports” icon.
    • Click on Single Paper Invoice or Billing Summary.
    • Select the appropriate Billing Period (example: May 2017 transactions would be found under 052017.) NOTE: For the Billing Summary, leave the Login field blank to run data for your entire organization.
    • Click the “Generate” button.
    • Print or save your PDF report.

  7. I no longer use my eHawaii.gov subscriber account and would like to close it. What process do I need to complete in order to close my account?

    Please call 808-695-4620 (toll free 1-866-448-0725) or email subscriber@ehawaii.gov and let us know that you would like to discontinue your service.

    You may also mail written notice to:

    Hawaiʻi Information Consortium / eHawaii.gov
    ATTN: Subscriber Services
    201 Merchant Street, Suite 1805
    Honolulu, HI 96813

    We apologize, but we cannot refund any portion of the $75.00 annual fee once service has renewed for the current year.

  8. How can I add more users to my account?

    Please call 808-695-4620 (toll free 1-866-448-0725) or email subscriber@ehawaii.gov and provide the first name, last name and email address of the new user(s). We will contact you to provide their subscriber user name(s) and password(s). Each account may have up to 10 active user names. Additional usernames may be added for an additional fee.

  9. How can I change my password?

    At this time, you cannot update your subscriber password. If you need assistance in recovering your current password, please contact us at 808-695-4620 or toll free at 1-866-448-0725.

  10. How may I find more details on a transaction I completed through eHawaii.gov?

    If you need more details than the information provided to you on the Billing Summary, please call 808-695-4620 (toll free 1-866-448-0725) or email subscriber@ehawaii.gov.

  11. My account is set up to be paid automatically via credit card or ACH. Will I still receive an invoice in the mail?

    No, but you may choose to receive an invoice via email. Please call 808-695-4620 (toll free 1-866-448-0725) or email subscriber@ehawaii.gov and we can add the email address for you. You may also retrieve your invoice and/or billing summary any time by logging in to the link below with your subscriber user name and password.

    https://cmbs-admin-hi.cdc.nicusa.com/hi/cust-admin/login.html

  12. I believe there is a discrepancy on my invoice. How can I resolve this?

    Please call 808-695-4620 (toll free 1-866-448-0725) or email subscriber@ehawaii.gov and we will work with you to resolve any billing issues.

  13. Will my account automatically renew each year?

    Yes, the annual fee will be billed each year on the anniversary date your account was created. For example, if your account was opened on January 3, 2011 your account will be billed for the $75.00 annual fee each year on January 3rd. If you wish to close your account, please be sure to notify us prior to your next renewal date.

  14. Where can I view a list of all services available on eHawaii.gov?

    View the list of our services.

  15. I need technical assistance using the website. Who may I contact?

    Please address all technical questions to Hawaiʻi Information Consortium / eHawaii.gov via the following methods. Visit our help center for contact information.