Subscriber Account FAQs

  1. What are the benefits of a Subscriber Account?
  2. What are the services available only to Subscriber Accounts?
  3. For which services may a Subscriber Account be used to consolidate monthly billing?
  4. What is the cost of a Subscriber Account?
  5. How does a organization/private citizen/government agency obtain a Subscriber Account?
  6. When will the Subscriber Account be created after the agreement is submitted?
  7. What are the responsibilities of the contact person(s)?
  8. What is the process to update the registered users on file at NIC Hawaiʻi?
  9. What is the process to reset a subscriber password?
  10. How do I use the Subscriber Account to consolidate billing of eHawaii.gov services?
  11. What are the steps to access invoices and billing summaries with monthly itemization?
  12. How may I request a receipt for a transaction on a billing summary?
  13. Who may I direct billing inquiries regarding Subscriber Account invoices?
  14. Are there any discounts on eHawaii.gov services available to only Subscriber Accounts?
  15. Who may I contact for technical assistance with eHawaii.gov services?
  16. What is the process to close a Subscriber Account?

  1. What are the benefits of a Subscriber Account?

    An NIC Hawaiʻi Subscriber Account (Subscriber Account) provides access to certain eGovernment services through eHawaii.gov. The benefits include:

    • Access to certain eGovernment services through eHawaii.gov available to only Subscriber Accounts
    • Simplified payments (eliminates input of payment account information for each transaction)
    • Consolidation of billing
    • Automatic payment of monthly invoices by eCheck or credit card
    • Unique subscriber usernames and passwords
    • Online access to download invoices and billing summary reports

  2. What are the services available only to Subscriber Accounts?

    Fees are not prorated and will be automatically billed to the Subscriber Account.

  3. For which services may a Subscriber Account be used to consolidate monthly billing?

    Consolidation of billing is available for the following services:

    Transactions costs are automatically billed to the Subscriber Account. No refunds will be given.

  4. What is the cost of a Subscriber Account?

    The annual registration fee of $75 per increment of ten (10) registered users and applicable service fee dependent on the automatic payment method selected are:

    • Automatically billed to the Subscriber Account upon creation or reactivation of the Subscriber Account or addition of an increment of ten (10) registered users
    • Automatically billed on the anniversary of creation or reactivation date of the Subscriber Account or date of addition of an increment of ten (10) registered users
    • Not prorated for less than ten (10) registered users per increment
    • Not refunded or partially refunded if the registered users are reduced during an effective year

    Certain eHawaii.gov eGovernment services have statutory and/or eHawaii.gov transaction fees for use/access.

    Transaction fees are consolidated by date on the monthly invoice.

    Services to enable fees are not prorated and will be automatically billed to the Subscriber Account.

    Automatic Payment MethodService Fee
    eCheckNo
    Credit card (AmEx, Discover, MasterCard)3% added to all transactions

    Effective October 1, 2011, Visa credit cards are not accepted.

    Effective March 1, 2022, paper checks are not accepted.

    Invoices will only be generated for months with transactions and will be emailed within five business days after the end of the month. Automatic payment of the Subscriber Accounts is scheduled on the 10th of every month for the previous month’s invoice. Invoices will have “Do Not Pay” to prevent duplicate payment with a paper check.

    No refunds will be given.

  5. How does a organization/private citizen/government agency obtain a Subscriber Account?

    To obtain a Subscriber Account, read all the information of the online Subscriber Account agreement carefully, complete, electronically sign, and submit with required documentation.

    Required documents to upload

    • Organizations: A valid State of Hawaiʻi Certificate of Good Standing (COGS) or equivalent issued by a different state. COGS may be purchased from Hawaiʻi Business Express.
    • Sole proprietors: A copy of the General Excise Tax license

    Additional documents to complete and upload will be provided by NIC Hawaiʻi for certain services to enable.

    Private citizens and sole proprietors require NIC Hawaiʻi management approval.

    Government agencies may need to request and submit proof of approval to access other agency data.

    The organization/private citizen/government agency (account holder) of the Subscriber Account and Hawaiʻi Information Consortium, LLC dba NIC Hawaiʻi (NIC Hawaiʻi) agree that the provision of services from eHawaii.gov to the account holder and each registered user on the Subscriber Account agreement will be subject to the terms and conditions in the agreement. The account holder will ensure each registered user on the agreement has reviewed and agrees to the terms and conditions in the agreement.

    The authorized signer agrees to the terms and conditions of the Subscriber Account agreement. If the authorized signer electronically signs on behalf of an organization, the authorized signer represents that the authorized signer has the authority to bind the organization to the agreement.

    If you have any questions regarding information contained within the agreement, please contact NIC Hawaiʻi at (808) 695-4620, 1 (866) 448-0725 (toll free) or by email at subscriber@ehawaii.gov.

  6. When will the Subscriber Account be created after the agreement is submitted?

    NIC Hawaiʻi will review the agreement and contact the primary contact person on the agreement within two business days of submission. Revisions require submission of an updated agreement.

    Upon confirmation of the agreement submitted in good order by NIC Hawaiʻi, the Subscriber Account will be created. The Subscriber Account number, subscriber usernames, and additional instructions for registered users to complete for access to certain services will be included in the email to the contact person(s) on the agreement.

    Payment account information will be requested and subscriber passwords will be provided to a contact person during a phone call with NIC Hawaiʻi. For security reasons, payment account information should not be provided in emails or phone messages.

    No refunds will be given.

  7. What are the responsibilities of the contact person(s)?

    The contact person(s) on behalf of the organization/private citizen/government agency (account holder) of the Subscriber Account is responsible for all actions and charges conducted by the registered users and ensures each registered user on the agreement has reviewed and agrees to the terms and conditions in the agreement.

    Only a contact person may submit an agreement to update the Subscriber Account information on file at NIC Hawaiʻi. Prior to leaving the organization or agency, the contact person needs to submit the agreement to NIC Hawaiʻi to add the new contact person(s). NIC Hawaiʻi will only accept an agreement from the new contact person(s) as an exception if the contact person on file leaves the organization or agency and does not submit the agreement to NIC Hawaiʻi.

    Only a contact person may contact NIC Hawaiʻi to provide or update the payment account information on file for automatic payment of the Subscriber Account. The only exception to accept payment account information from a different authorized person will be during a conference call with a contact person. For security reasons, payment account information should not be provided in emails or phone messages.

    Only a contact person may request resetting of subscriber password(s) of any or all registered users on behalf of the registered users. A registered user may request resetting of only his/her own subscriber password.

    Contact person(s) and registered users may call the NIC Hawaiʻi technical support team at (808) 695-4620 or 1 (866) 448-0725 (toll free), between 7:45 a.m. and 4:30 p.m. HST, Monday through Friday except holidays, for assistance with passwords and logging in to the applications and services.

    Only a contact person may email a request to update the email address on file to receive monthly invoices (which does not require submission of an updated agreement) to: subscriber@ehawaii.gov. All other updates to the Subscriber Account information on file at NIC Hawaiʻi requires submission of an updated agreement by a contact person.

    Only a contact person may email a request for closure of an Subscriber Account to: subscriber@ehawaii.gov.

  8. What is the process to update the registered users on file at NIC Hawaiʻi?

    Only a contact person may submit an agreement to update the Subscriber Account information, including addition or removal of registered users, on file at NIC Hawaiʻi.

    Upon confirmation of the agreement submitted in good order by NIC Hawaiʻi, the Subscriber Account will be updated. The subscriber usernames and additional instructions for registered users to complete for access to certain services will be included in the email to the contact person(s) on the agreement. Subscriber passwords will be provided to a contact person during a phone call with NIC Hawaiʻi.

  9. What is the process to reset a subscriber password?

    Contact person(s) and registered users may call the NIC Hawaiʻi technical support team at (808) 695-4620 or 1(866) 448-0725 (toll free), between 7:45 a.m. and 4:30 p.m. HST, Monday through Friday except holidays, for assistance with passwords and logging in to the applications and services.

    Only a contact person may request resetting of subscriber password(s) of any or all registered users on behalf of the registered users.

    A registered user may request resetting of only his/her own subscriber password.

  10. How do I use the Subscriber Account to consolidate billing of eHawaii.gov services?

    The Subscriber Account may be used to consolidate monthly billing for the services listed for FAQ 3.

    On the payment page of eHawaii.gov services which have consolidation of billing available for Subscriber Accounts:

    1. Select Subscriber Account as the method of payment
    2. Input the subscriber username in the “Username” field
    3. Input the subscriber password in the “Password” field
    4. Complete the transaction

    Additional information may be inputted in the Billing Code (optional) field but is not required.

    If a message appears regarding a problem with the information submitted and the payment is not processed, repeat steps 2 through 4 above. If the problem is not resolved, contact person(s) or registered users may call the NIC Hawaiʻi technical support team at (808) 695-4620 or 1 (866) 448-0725 (toll free), between 7:45 a.m. and 4:30 p.m. HST, Monday through Friday except holidays, for assistance with passwords and logging in to the applications and services.

    Only a contact person may request resetting of subscriber password(s) of any or all registered users on behalf of the registered users.

    A registered user may request resetting of only his/her own subscriber password.

    Transaction fees are consolidated by date on the monthly invoice.

  11. What are the steps to access invoices and billing summaries with monthly itemization?

    Any registered user has access to view the invoices and billing summaries of the Subscriber Account with his/her subscriber credentials at the website of step 1 below.

    1. Visit https://cmbs-admin-hi.cdc.nicusa.com/hi/cust-admin/login.html
    2. Login using your subscriber username and subscriber password
    3. Click on the “Reports” icon
    4. Click on “Single Paper Invoice” or “Billing Summary”
    5. Select the month MMYYYY
    6. Click on the “Generate” button

    The invoice contains only a month’s transactions in summary format by date.

    To generate a billing summary with data for all registered users of the Subscriber Account, do not input a specific subscriber username in the login field.

    Invoices of the current month or month which is not finalized will have “Invoice not final - Please check back later.”

    Invoices will have “Do Not Pay” to prevent duplicate payment with a paper check.

  12. How may I request a receipt for a transaction on a billing summary?

    The registered user may email a request with the transaction memo number for a link to the receipt to: subscriber@ehawaii.gov from the same email address in which the receipt was emailed upon completion of payment.

    NIC Hawaiʻi will only accept a request from contact person(s) as an exception if the email address is of a registered user on file who is no longer with the organization or agency and the inbox of the email address is no longer accessible.

  13. Who may I direct billing inquiries regarding Subscriber Account invoices?

    Contact person(s) may email billing inquiries to: subscriber@ehawaii.gov or call the phone number on the invoice; include the Subscriber Account number and invoice number. For specific transactions, include the transaction memo numbers.

  14. Are there any discounts on eHawaii.gov services available to only Subscriber Accounts?

    • $2.50 off DCCA BREG Hawaiʻi Business Express online filing of Form X-1 Application for Reservation of Name
    • $2.00 off Hawaiʻi Compliance Express initial registration

  15. Who may I contact for technical assistance with eHawaii.gov services?

    Contact the NIC Hawaiʻi technical support team at (808) 695-4620 or 1 (866) 448-0725 (toll free), between 7:45 a.m. and 4:30 p.m. HST, Monday through Friday except holidays, for assistance with passwords and logging in to the applications and services. You may also email: info@ehawaii.gov.

  16. What is the process to close a Subscriber Account?

    Only a contact person may email a request for closure of an Subscriber Account to: subscriber@ehawaii.gov. If all contact person(s) of a Subscriber Account are no longer with the organization or agency, another authorized person may email a request for closure as an exception.

    To avoid the assessment of the $75 annual fee and applicable service fee, the request for closure needs to be received by NIC Hawaiʻi before automatic assessment on the anniversary of creation or reactivation of the Subscriber Account or addition of an increment of ten (10) registered users.

    If payment for the $75 annual fee and applicable service is received or processed; there will be no refund.