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Ask the Agency

Most questions can best be resolved by contacting the state agency directly. See our Departments and Agencies page for a listing of state and local government contact information. Some frequently contacted departments include:

Business Registrations

(808) 586-2727 or email: breg@dcca.hawaii.gov

Professional License Renewals

(808) 586-3000 or email: pvl@dcca.hawaii.gov

Birth or Marriage Certificates

(808) 586-4533 or (808) 586-4542

Hawaiʻi Department of Taxation

(808) 587-4242 or email: taxpayer.services@hawaii.gov

Hawaiʻi Bureau of Conveyances

(808) 587-0147

Find Answers to Common Questions

End or dissolve my corporation?

If your corporation is no longer in business, please read the requirements for dissolving a corporation.

To file online, go to Hawaii Business Express, login, click ‘Manage’ to select your business and then the DC-13 form to file the articles of dissolution.


File a BB-1?

File it electronically online using Hawaiʻi Tax Online. Hawaiʻi Tax Online is the convenient and secure way to submit a BB-1 online with the Hawaiʻi Department of Taxation.


File a complaint against a business?

To file a complaint about a particular company or individual, you can obtain a complaint form from the web site at http://cca.hawaii.gov/rico/file-a-complaint/, by calling 808-587-3222, by going to the Office of Consumer Protection (OCP) and Regulated Industries Complaints Office (RICO) of the Department of Commerce and Consumer Affairs (DCCA), or by writing to the Consumer Resource Center, 235 South Beretania Street, 9th Floor, Honolulu, Hawaiʻi 96813. You may also search the business and license complaints database for the State of Hawaiʻi.


File my business annual report?

Submit your annual business filing online. Have your file number ready (located above the mailing address on the postcard you received) or find it using our business search.


Find business forms?

Visit Hawaiʻi Business Express to file business forms online. For a list of the forms that can be filed online please read the frequently asked questions.

To obtain a fillable PDF of a form to print, you can find the business registration forms and associated information on the Business Registration Division website. The forms can be mailed in with a check or submitted in person with a check or credit card.


Find my taxpayer ID number?

Use the tax license search to locate your Hawaiʻi taxpayer ID number.


Find out licensing requirements for my business?

Read the Steps to Starting a Business guide from the Business Action Center to learn more about permits and licensing requirements.


Get a Certificate of Good Standing (COGS)?

Search for and purchase a Certificate of Good Standing (COGS) for your Hawaiʻi business.


Get a certificate of vendor compliance?

The certificate of vendor compliance can be obtained by submitting an application through Hawaiʻi Compliance Express. A $12 annual fee is required. This service saves you time and hassle by allowing you to obtain clearances online for the following agencies: The Department of Commerce and Consumer Affairs (DCCA), the Department of Taxation, the IRS, and the Department of Labor and Industrial Relations (DLIR). The service includes real time monitoring of your status of compliance with each agency and you will be automatically notified by email any time your compliance status is changed.


Obtain a duplicate GE license?

If you have paid the one-time $20 license fee, there will be no additional charge. Duplicate licenses can be issued by calling the Taxpayer Services Branch at (808) 587-4242, or toll-free at 1 (800) 222-3229.

To request by email, please send your request including your phone number, to: Taxpayer.Services@hawaii.gov.


Obtain a tax clearance?

There are a few different methods of obtaining tax clearance on line.

  • Create a free account with Hawaii Tax Online to file the A6 tax clearance form online.
  • Create an account with Hawaiʻi Compliance Express to furnish proof of compliance with four agencies:  The Department of Commerce and Consumer Affairs (DCCA), the Department of Taxation, the IRS, and the Department of Labor and Industrial Relations (DLIR). There is an annual fee of $12 to use this service.
  • Download the tax clearance application (A6) form (PDF) and mail it in (mailing instructions are on the form).
  • File in person at the tax office. See the list of locations.


Pay and file my taxes online?

Visit the Department of Taxation Hawaii Tax Online system to submit filings and/or pay your taxes due. View the current list of forms available to file online.

To obtain a PDF version of a form, the full list of tax forms are available on the Department of Taxation website.


Register or renew a trademark or service mark?

Sign up for a free account with Hawaiʻi Business Express to register or renew a trade name, trademark or service mark online.


Search for a business?

Use our business search to look up information about Hawaiʻi businesses registered by the Department of Commerce and Consumer Affairs or see if a name is registered.


Find a college or university?

Find college and university information for 2 year, 4 year, and graduate institutions (both state and private).


Find a library?

Visit the Hawaiʻi State Public Library System for hours, information, and locations of public libraries. For other libraries in Hawaiʻi, visit our libraries page.


Find a school?

Visit mySchool for all school information from the Department of Education. Use the links on the lefthand side of the page to navigate to information about public schools, public charter schools, community schools, homeschooling, public schools serving military base housing areas, and the program E-School.


Find reports on Hawaiʻi schools?

View all reports for school, personnel, financial, leadership, legislative and special education reports.


Find school bus information?

Download the application, check your status or view the school bus handbook..


Get a GED?

View GED information, requirements, and frequently asked questions about taking the General Educational Development (GED) test.


Homeschool my child?

View an overview of Hawaiʻi homeschool laws from the Hawaiʻi Department of Education.


Prepare for college?

College, testing, and financial aid resources for college bound students.


Renew my teaching license?

View licensing requirement information or renew your license online.


Apply for unemployment benefits?

View worker and benefit information online and complete a claim filing online. You may also choose to file in person at the nearest office location for the Department of Labor and Industrial Relations.


Find disability information?

Find information on workers compensation, temporary disability insurance or prepaid healthcare.


Find job safety and health information?

View information for employers or for workers from the Hawaiʻi Department of Labor and Industrial Relations.


Find out my rights as a worker?

To find information on topics such as: family leave, child labor permits, rules for breaks, minimum wage laws and more, visit the Wage Standards Division of the Department of Labor and Industrial Relations.


Find statistics about the labor market?

The research and statistics office provides information that can help with research, business planning, job search and career decisions. Also visit the Hawaiʻi Workforce Infonet for current labor market information.


Find upcoming job fairs?

View the list of upcoming job fairs.


Get or renew a license?

Most license types and programs are licensed under the Professional and Vocational Licensing Division of the Department of Commerce and Consumer Affairs. View the license types and programs, renew a license, or look up information for existing licensees.

Additionally, you may renew your teachers license with the Hawaiʻi Teacher Standards Board or renew your insurance license with the Department of Commerce and Consumer Affairs online.


Obtain a Hawaiʻi background check?

Do an online search using eCrim to pay for and receive a certified copy instantly or visit the Hawaiʻi Criminal Justice Data Center website for more options; including fingerprint checks, postal mail or walk in requests.


Become a notary?

Submit and pay for your application for Notary Public Commission online. You may also renew, schedule an exam or submit a resignation using the service.

For additional rules and information, FAQs, fees, and the notary manual, visit the Department of the Attorney General website.


Contact the Governor?

  • Share your comments and concerns with Governor Ige
  • Invite Governor Ige to an event
  • Request a flag to be flown above the State Capitol
  • Request a proclamation


Find Hawaiʻi Supreme Court opinions?

Hawaiʻi appellate court opinions and orders can be found on the Hawaiʻi State Judiciary website.


Find a Hawaiʻi law?

Visit the Hawaiʻi State Legislature site and go to the lefthand side of the page to locate the search area for the Hawaiʻi revised statutes. Alternately you may view the table of contents or browse the HRS sections.


Find a list of state agencies?

Use our guide to state agencies and departments or the stay connected guide to state government. You may also choose to view the Hawaiʻi government directory and guide.


Find my tax refund?

To see the status of your individual refund with the Department of Taxation, visit the tax refund status website. Have your SSN and exact amount to be refunded available.


Find who the Hawaiʻi U.S. House Representatives are?

Visit the website for the Hawaiʻi House of Representatives or view the current list of representatives.


Find who the Hawaiʻi U.S. Senators are?

Visit the website for the Hawaiʻi Senate or view the list of current senators.


Learn about the open records and Sunshine laws?

Visit the Office of Information Practices, which promotes open and transparent government in Hawaiʻi.


Pay and file my taxes online?

Visit the Department of Taxation Electronic e-filing systemto submit filings and/or pay your taxes due. View the current list of forms available to file online.

To obtain a PDF version of a form, the full list of tax forms are available on the Department of Taxation website.


Register to vote?

Register online using the Online Voter Registration System or visit the Office of Elections website for general information and additional registration options.


Track legislative bills?

Creating an account to register with the Legislature will allow you to create personalized measure tracking lists, submit testimony without the need to re-enter required information, and receive hearing notice notification by e-mail.


Apply for a passport?

Use the passport acceptance facility search to find the nearest location to apply for a passport. If you need your passport in less than 2 weeks for international travel OR you need your passport within 4 weeks to obtain a foreign visa, you will need to schedule an appointment at the Honolulu Passport Agency. View all other passport information at travel.state.gov.


Apply for food stamps?

Read the Department of Human Services eligibility requirements for the supplemental nutrition assistance program (SNAP).


Check on road conditions?

Islandwide, the Department of Transportation announces scheduled roadwork for the week.

On Oʻahu, GoAkamai is a great resource to check road conditions, cameras and traffic congestion, as well as traffic news Hawaiʻi for current traffic reports. The Honolulu Police Department also provides traffic accident information in real time.

On Maui, view road closure notifications from the Police Department.

In the County of Hawaiʻi, view the Department of Public Works Traffic and Road Work website to find road closure information. You can also visit them on Twitter.


File a consumer complaint?

The Office of Consumer Protection investigates consumer complaints alleging unfair or deceptive trade practices, in a broad range of areas, including advertising, refunds, motor vehicle rentals, door-to-door sales, and credit practices. Find out if they handle the type of complaint and then file the complaint.


Find Volcanic Fog (VOG) updates and information?

Monitor current air conditions and learn about VOG’s health effects.


Find more information about recycling?

Looking for information on bulky item pickup? Electronic waste or other recycling programs? Or where to drop off your cans for recycling? Just click on your county below:

  • County of Maui
  • County of Kauaʻi
  • County of Hawaiʻi
  • City & County of Honolulu


Find tsunami evacuation zones?

Search by address or island to view maps on the tsunami map viewer.


Get a copy of a birth or marriage certificate?

You can order certified copies of birth and marriage certificates online. Certificates will be sent to you via postal mail in 4-6 weeks. If you are unable to order your record online, you will need to order the certificate by mail, in person, or by phone.


Get a copy of my deed?

You can search for a deed at the Bureau of Conveyances (BOC) official public records search site. Documents are available from as early as 1976. Recorded documents are not available on the site as soon as recorded so please check the site for the posted through date.  For documents recorded earlier than 1976 and after the posted through date, or if you cannot find the document you are looking for, please contact the BOC at (808) 587-0154.


Get a license for my dog?

In Hawaiʻi, all dogs over 4 months of age are required to be licensed. Dog licenses are not transferable from one owner to the next. Please choose your county below to view licensing requirements and locations:

  • County of Maui
  • County of Kaua‘i
  • County of Hawaiʻi
  • City and County of Honolulu
  • View the list of current animal laws in Hawaiʻi.


Make a legal name change?

Visit the Name Change Application to prepare for, pay, and track your name change process online.

For additional information, read the instructions for changing a name from the Lieutenant Governor’s office.


Obtain a State ID card?

Please visit the Hawaiʻi Department of Transportation website for information and locations for applying for a State ID card.


Order a specialty license plate?

  • The City and County of Honolulu has an online site where you can order personalized plates, and instantly check to see if your desired word or phrase is available.
  • On Kauaʻi, you will need to call the Motor Vehicle Registration office at 808-241-4256.
  • For Maui, view rules for special license plates.
  • For the County of Hawaiʻi, view the rules for special license plates.


Pay my traffic ticket online?

Use the Hawaiʻi State Judiciary e-traffic system to pay for traffic or parking infractions online.


Pay property taxes online?

  • Oʻahu - Visit the real property assessment and tax billing website or pay your real property taxes online.
  • Maui - Visit the real property assessment and tax billing website or pay your real property taxes online.
  • Kauaʻi - Visit the real property assessment and tax billing website or pay your real property taxes online.
  • County of Hawaiʻi - Visit the real property assessment and tax billing website or pay your real property taxes online.


Prepare for a disaster?

Read recommendations for a disaster preparedness kit and learn about common types of disasters from Hawaii Emergency Management Agency.


Purchase a camping permit?

Camping permits are issued by both state and county offices. Choose your location below for more information on reserving a campsite.

  • State Permits (All islands)
  • County of Hawaiʻi
  • County of Maui
  • County of Kauaʻi
  • City & County of Honolulu


Purchase a fishing license?

Purchase and print a Hawaiʻi freshwater fishing license online. For all other permit types (Commercial, aquarium, Nuʻuanu entry and more), view the license and permit information from the Division of Aquatic Resources for instructions.


Register my bicycle?

Bicycles must be registered in the county where you reside. For more information, visit the county web sites below:

  • City & County of Honolulu
  • County of Maui
  • County of Kauaʻi
  • County of Hawaiʻi


Renew a driver’s license?

Each county has their own requirements for driver’s licensing renewal and registration and other motor vehicles services. Please select the appropriate county below for more information.

  • County of Maui
  • County of Kauaʻi
  • County of Hawaiʻi
  • City & County Honolulu


Renew my vehicle registration?

Visit the online motor vehicle renewals website. Select the registration county of your vehicle to continue the renewal process.


Request to fix a pothole?

Please choose your county below for pothole request information:

  • City & County of Honolulu - Use the online request form or call the city pothole report phone line at 768-7777. If the pothole is on a state road or highway, call the state pothole report phone line at 536-7852.
  • County of Hawaiʻi - Contact public works for repairs.
  • County of Maui - Contact the road maintenance division of public works.
  • County of Kauaʻi - Contact the division of roads branch of public works.


Search for sex offenders in my area?

Search and sign up for email alerts to notify you when a sex offender or covered offender moves in to your area, using the Hawaiʻi sex offender search.


Search for unclaimed property?

Search for and claim abandoned property from holders (companies, states, state agencies, etc.) using the Hawaiʻi unclaimed property search.


Track the status of my tax refund?

To see the status of your individual refund with the Hawaiʻi Department of Taxation, visit the tax refund status website. Have your SSN and exact amount to be refunded available.


Find a list of beaches?

View a list of popular beaches and locations.


Find events in Hawaiʻi?

Find events on gohawaii.com and filter by island, date, and category.


Find state parks?

Visit the Hawaiʻi State Parks website to find locations and information for all state parks, including hours, directions, fees and activities.


Get a hunting license?

View hunting license requirements or apply for a hunting license online (print instantly to use).


Make a camping reservation?

Visit Hawaiʻi State Parks camping site to view rates, directions, and detailed lists of camping and lodging locations. Purchase a permit online for your stay.


Plan my trip to Hawaiʻi?

Gohawaii.com is the official tourism site for the islands of Hawaiʻi. Please visit our Visitors page for more information.


Request a free visitors guide?

Have a Hawaiʻi visitor’s guide mailed to you or download visitor’s guides for each island.


View All How Do I… »

Still Have Questions?

Help Chat

Technical Support

Live chat is available Monday–Friday, 7:30 AM to 4:30 PM Hawaiian Standard Time.

Email: info@ehawaii.gov
Phone: (808) 695-4620 | Toll-free: 1 (866) 448-0725

Address: Hawaiʻi Information Consortium, 201 Merchant St,
Suite 1805, Honolulu, HI 96813

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COMMON QUESTIONS

  • How do I request a refund for a camping permit?
  • How do I file the form BB-1?
  • Why is my business “not compliant” in Hawaiʻi Compliance Express?
  • Where is the birth / marriage certificate I ordered?
  • How do I obtain a certificate of vendor compliance?

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