Video Transcript for the Retrieve Password Video
If you do not remember your eHawaii.gov password select "Retrieve My Password."
Then enter your email address.
Answer the secret question. If you do not know the answer call 808-695-4624 for further assistance.
Now the system will send you an email with a temporary password.
Use the temporary password to login.
Next you need to update your password.
For your security please choose a strong password.
The notification will change to indicate when your password is strong.
Then re-enter your password exactly.
If you have not chosen one of the new standard secret questions you will need to update that section as well.
Then save your changes.
Verify these changes by entering the temporary password you received in your email.
Now your password is updated.
To retrieve your password go to login.ehawaii.gov.