Subscriber Frequently Asked Questions - FAQ

1. As a subscriber, are there any discounts offered on eHawaii.gov services?
2. Does the $75.00 fee cover all transaction fees for the year or are we still required to pay for each transaction we complete on eHawaii.gov?
3. How do I use my subscriber account to make purchases?
4. How will I be billed?
5. How do I read my billing summary?
6. How can I view my monthly invoice and billing summary?
7. I no longer use my eHawaii.gov subscriber account and would like to close it.  What process do I need to complete in order to close my account?
8. How can I add more users to my account?
9. How can I change my password?
10. Which online services allow me to use my subscriber account to make payments?
11. How may I find more details on a transaction I completed through eHawaii.gov?
12. My account is set up to be paid automatically via credit card or ACH.  Will I still receive an invoice in the mail?
13. I believe there is a discrepancy on my invoice.  How can I resolve this?
14. Will my account automatically renew each year?
15. Where can I view a list of all services available on eHawaii.gov?
16. I need technical assistance using the website.  Who may I contact?

 

1. As a subscriber, are there any discounts offered on eHawaii.gov services?

• $2.50 off each Business Express trade name, trademark, or service mark registration.
• $2.50 off Business Express name reservation registration.
• $.01 discount PER record on Professional and Vocational License List Builder Bulk Data. ($0.04 discounted from $0.05 per record.)
• $1 initial signup fee with eCrim is waived when searching for criminal histories.
• $2.00 off Hawaii Compliance Express registration.

 

2. Does the $75.00 fee cover all transaction fees for the year or are we still required to pay for each transaction we complete on eHawaii.gov?

The $75.00 annual fee provides you with:  consolidated billing for up to 10 users on your account, access to the applications that require a subscriber account, and discounts on certain applications.  All individual transactions for the services used will be billed to your subscriber account.

 

3. How do I use my subscriber account to make purchases?

If you are a first time user and have never logged on to any of our applications before, please follow the instructions below:

1. Go to http://lala.ehawaii.gov/lala/

-OR-

Navigate to the service you would like to use and select the “Create an Account” link on the left side of the page.  
NOTE:  On the eCrim website, you will choose “Sign up here.”

2. Select “Yes, I am an eHawaii.gov Subscriber.”

3. Enter your subscriber user name and password.

4. Complete your contact information.  This information is used for official State business only and it will never be transferred to any third party.  It will be used strictly to contact you regarding your online transactions.

5. Once all necessary fields have been completed, select “Create an Account” at the bottom of the page.

6. Going forward, you will log in using the email and password that you chose during this process.  This is referred to as your “Portal Account.”

7. When you use our services, choose “Pay By Subscriber Account” on the check out screen.

If you have used our services before and have already created your “Portal Account,” please follow the instructions below.

1. Go to http://lala.ehawaii.gov/lala/

-OR-

Navigate to the service you would like to use and select the “Account Login” link on the left side of the page.  Log in using the email address and password that you chose when you previously used our services.

2. After you login, click on the “Link Your Subscriber Account” link on the left hand side.  If you see “Unlink Your Subscriber Account” link instead, then you have already completed this process.

3. Enter your subscriber user name and password.

4. You will continue to log in using the email and password that you chose originally.  This is referred to as your “Portal Account.”

5. When you use our services, choose “Pay By Subscriber Account” on the check out screen.

4. How will I be billed?

As an eHawaii.gov subscriber, you may pay automatically via credit card or ACH from your checking account.  Effective October 1, 2011, we will no longer accept Visa credit cards. Additionally, credit card billing option subscribers will see the addition of a 3% manual processing fee. Your payment via credit card or ACH will be automatically processed on the 10th of each month.  You will not receive an invoice via postal mail, but you may request to receive your invoice via email. 

Or you may choose to submit manual monthly payments via paper check.  Effective October 1, 2011, this option will incur an additional processing fee of 5% on your total balance due. 

You may also retrieve your invoice and/or billing summary at any time by logging in to the link below with your subscriber user name and password.

https://cmbs-admin.soltn.cdc.nicusa.com/hi/cust-admin/login.html

5.  How do I read my billing summary?

The first section of the billing summary displays the customer number, customer name and billing address. The “Current Balance” displays the balance on the account during the chosen billing period. This does not reflect the payments received during that billing period.  The “As of” balance indicates the balance on the account during the chosen billing period and does reflect payments received during the billing period. 

The second section of the billing summary displays the detail of each transaction during the chosen billing period.  This includes the date of the transaction, subscriber user name of the purchaser, client memo, our internal transaction memo, quantity and cost.  The “Transaction Memo” is used internally to look up more specific order details.  The “Client Memo” may be utilized at the time of purchase to enter billing comments when you make certain purchases such as an annual filing renewal or a bulk data List.  If no information is entered at the time of purchase, this field will match the “Transaction Memo” field. 

The third section displays any payments applied to the account during the billing period and the fourth section indicates credit or debit memos manually keyed against your account during the billing period.  

The final section summarizes the billing information and displays the total due.  If you have any questions regarding the balance, please contact us at 808-695-4624 (toll free 1-866-448-0725) or email subscriber@ehawaii.gov.

6.  How can I view my monthly invoice and billing summary?

• Go to https://cmbs-admin.soltn.cdc.nicusa.com/hi/cust-admin/login.html
• Log in using your subscriber user name and password.
• Click on the “Reports” icon.
• Click on Single Paper Invoice or Billing Summary.
• Select the appropriate Billing Period (example:  March transactions would be found under 032010.)
  • NOTE:  For the Billing Summary, leave the Login field blank to run data for your entire organization.
• Click the “Generate” button.
• Print or save your PDF report.

 

7. I no longer use my eHawaii.gov subscriber account and would like to close it. What process do I need to complete in order to close my account?

Please call 808-695-4624 (toll free 1-866-448-0725) or email subscriber@ehawaii.gov and let us know that you would like to discontinue your service. 

You may also mail written notice to: 

Hawai‘i Information Consortium / eHawaii.gov
ATTN:  Subscriber Services
201 Merchant Street, Suite 1805
Honolulu, HI 96813

We apologize, but we cannot refund any portion of the $75.00 annual fee once service has renewed for the current year.

8. How can I add more users to my account?

Please call 808-695-4624 (toll free 1-866-448-0725) or email subscriber@ehawaii.gov and provide the first name, last name and email address of the new user(s).  We will contact you to provide their subscriber user name(s) and password(s).  Each account may have up to 10 active user names.  Additional usernames may be added for an additional fee.

9.  How can I change my password?

At this time, you cannot update your subscriber password.  If you need assistance in recovering your current password, please contact us at 808-695-4624 or toll free at 1-866-448-0725.

10. Which online services allow me to use my subscriber account to make payments?

Hawai‘i Business Express - File business registration documents online with the Department of Commerce and Consumer Affairs.
Business Documents and Ordering - Purchase documents online from the Department of Commerce and Consumer Affairs.
UCC Filings - File uniform commercial code documents.
Annual Business Filings - Submit your annual report for your business online.
Criminal Histories ($15 per record) - View criminal history background checks online and print a certified copy.
Bulk Professional and Vocational Licensing Data ($.04 per record) - Build and purchase a list of licensee information based on the criteria you enter.
AOUO Renewals - Renewal system for Condominium and Association of Unit Owners.
Conveyance Documents - Order conveyance documents and land title records from the Bureau of Conveyances.
Hawai‘i Compliance Express - Obtain a certificate of vendor compliance online.
Annual Charity Payments - Pay the annual fees due for a registered charitable organization.
Commercial Registered Agent Search - Create a list of Hawai‘i businesses that are represented by a given agent or set of agents.
Mortgage Foreclosure Dispute Resolution Program (For LENDERS only) - Allows lenders to Login and file notice for closure, pay the statutory fees, upload filing documentations, and view their cases.
BOC Land Title Record Payments - Record land title documents with the Bureau of Conveyances.

For Authorized Users Only PLUS Subscriber account is required:

Hawai‘i Trails Reservation Access - For commercial tour operators to make trail reservations.
Driver Monitoring ($.15/person/month) and Violation History ($23 per record) -  Driver violation history in bulk electronic format.
Land Use Permit System - Reserve and purchase right-of-entry (ROE) permits for weddings.
Business Entity Data ($1,000 per month) - Entire database of Hawai‘i business entity information in bulk electronic format.
Business Entity List Builder ($.05 per record) - Build and purchase a list of businesses based on the criteria you enter.
Bulk Professional and Vocational Licensing Data ($1,000 per month) - Entire database of professional and vocational licensee (non-private) information in bulk electronic format.
Bulk Sex Offender Data ($600 per year) - Download all sex offender data for the state of Hawai‘i. (Subscriber account required)
Vehicle Monitoring System - Receive an alert when your vehicles registered with the system get violations. (Subscriber account required)
Conveyance Certificates/Documents - Search for and download document images and certificates one by one.
Conveyance Unlimited Certificates/Documents ($500 per month) - Unlimited access to search for and download document images and certificates.
Conveyance Image Updates ($500 per month) - The images available for download are for the preceding 7 days only (excluding weekends and holidays). Therefore, it is possible you may only see images from 4-5 days. Also requires subscription to Conveyance Unlimited Certificates/Documents.
Conveyance Grantor/Grantee Indexed Data ($200 per month) - The data available for download is for the preceding 7 days only (excluding weekends and holidays). Therefore, it is possible you may only see data from 4-5 days.
Bulk Criminal Data Download - $24,000/year (minimum one year subscription).
Mortgage Foreclosure Dispute Resolution Program (For LENDERS only) - Allows lenders to Login and file notice for closure, pay the statutory fees, upload filing documentations, and view their cases.

 

11. How may I find more details on a transaction I completed through eHawaii.gov?

If you need more details than the information provided to you on the Billing Summary, please call 808-695-4624 (toll free 1-866-448-0725) or email subscriber@ehawaii.gov.

 

12. My account is set up to be paid automatically via credit card or ACH.  Will I still receive an invoice in the mail?

No, but you may choose to receive an invoice via email.  Please call 808-695-4624 (toll free 1-866-448-0725) or email subscriber@ehawaii.gov and we can add the email address for you.  You may also retrieve your invoice and/or billing summary any time by logging in to the link below with your subscriber user name and password.

https://cmbs-admin.soltn.cdc.nicusa.com/hi/cust-admin/login.html

13. I believe there is a discrepancy on my invoice.  How can I resolve this?

Please call 808-695-4624 (toll free 1-866-448-0725) or email subscriber@ehawaii.gov and we will work with you to resolve any billing issues.

14. Will my account automatically renew each year?

Yes, the annual fee will be billed each year on the anniversary date your account was created.  For example, if your account was opened on January 3, 2011 your account will be billed for the $75.00 annual fee each year on January 3rd.  If you wish to close your account, please be sure to notify us prior to your next renewal date.

15. Where can I view a list of all services available on eHawaii.gov?

View the list of our services.

16. I need technical assistance using the website.  Who may I contact?

Please address all technical questions to Hawai‘i Information Consortium / eHawaii.gov via the following methods. Visit our help center for contact information.